8.1 The client does not accept or ask an expert to provide off-platform services. The Client accepts that the Client does not solicit or employ, directly or indirectly, such an expert to work or provide services or information of any kind, or on behalf of a third party or a third party, for a period of one (1) year following the date of introduction by the Client to an expert. except how to book, pay and receive via the site. (Services that are not booked, paid for and received via the website are called off-platform services). Your customer service contract should have obvious things like the customer`s name and contact information and a place where they can sign, the amount the customer will pay you and what exactly you will provide in exchange for that payment. In the event of a dispute, this provision specifies how the dispute is resolved and what right applies. As a general rule, parties keep it close to home (i.e. in service provider status). This creates an advantage for transactions with local service providers! The most common types of dispute resolution include: arbitration, mediation and the use of ordinary courts. The „Services“ domain defines the services your business receives.
If z.B. a clothing supplier creates swag for your startup, you want this section to include a broken down list of products, additional services (for example storage. B, delivery costs, etc.). This section must be detailed and precise. For this reason, you need a customer service contract, also a.k.a., a contract. Below are some of the most important terms a customer service agreement should address, as well as examples of how these conditions can protect you. It is very important to think about how IP rights are handled in a customer service agreement. There are usually four different categories of intellectual property that may need to be addressed in a customer service contract: We hope this will improve your understanding of some of the most important provisions of a service contract! When establishing a service contract, you should be very careful about how you structure the agreement, which is why it is important to understand the pros and cons of the different structures available. We go through the customer service agreement, including the use and points it should cover to protect your agency. Think of it as your checklist for a solid deal, and use it to be ready for your next business opportunity. Another thing you should keep in mind is your intellectual property.
You`ve probably worked long and hard to create content that you rely on to direct your work with clients one for one or in retreats. This content is your intellectual property and is essential to your business. So also make sure you understand how they can and can use the materials you provide. You don`t want them to use your flyers or worksheets to do informal coaching with every Sally, Chris or Jerry they know, do you? (Answer: no; no, you wouldn`t.) Use the agency customer service contract when your agency is in contact with the customer. This agreement serves as the main contract between the Agency and your client and documents all the important legal and commercial conditions of your contract with them: In a customer service contract, you must indicate under what circumstances you accept the cancellation and the client`s responsibility to pay all or part of your costs.